Frequently Asked QuestionsFrequently Asked Questions

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1. I created a new account but I still can’t log in, why?

After registering, you should have received an e-mail confirming your registration. Open that e-mail and click on the provided link to complete the registration process. If you have not received the e-mail, please check your spam folder or contact us to help resolve the issue.

2. Scraawl does not accept my password. What should I do?

Make sure your password is at least 8 characters long and contains at least one letter, one number, and one of the following special characters: ! @ * # $ _% ^

3. I forgot my password. What should I do?

Use the Forgot password? link on the Scraawl home page, and follow the instructions to reset your password.

4. How do I close or delete my Scraawl account?

Go to your My Profile page and click on the Delete Scraawl Account button at the bottom of the page.

5. How can I sign up for a TrndZ account?

In order to sign up for a TrndZ account, all prospective users must get in touch with the Scraawl team through our Contact Us We do not currently offer a free version of TrndZ.

1. What is the difference between SocL and TrndZ?

TrndZ monitors PAI source data in real time whereas SocL collects PAI source data from a specific time frame.

2. What type of monitors can I create in TrndZ?

TrndZ offers two monitor types—Multi-feed and Premium. Multi-feed uses keywords to collect posts from multiple PAI sources. Premium uses handles or keywords to collect posts from one PAI source at a time.

3. What is a monitor?

A monitor is a persistent, streaming collection of posts matching keywords or handles.

4. What trends can be analyzed?

The available trends include usernames, mentions, hashtags, URLs, languages, and locations.

5. Can trends be viewed for a specific time window?

Yes, the dashboard has an adjustable time window to view trends during different times.

6. Can I add more keywords or handles to my monitor?

Yes, all monitors are editable. Only the monitor creator can make changes.

7. Where can I find more details on each trend?

Each trend entity has a details drill-down. At the top of this display is an interactive graph to inspect and compare trending data to see percent change, post count history, and sample posts.

8. Where can I find summary data for my monitor?

Each trend entity has a details drill-down. At the bottom of this display is a summary of the entity by volume across the entire dataset.

1. What is Discourse Analytics?

Discourse Analytics is a visualization of discourse evolution and perturbations of the information network.

2. What is Media Gallery?

Media Gallery is a collection of all images from the dataset. You can use optical character recognition (OCR) and translate features to extract and analyze text embedded in images.

1. Can I export data?

Yes, you can save data as a JSON or ORA file. You can also export to SocL for deeper analysis.

2. How do I filter data?

Use Boolean logic and operators to create filters. As data streams in, it will be filtered in real time.

1. What plans are available for TrndZ?

Please refer to the plans page and contact us for pricing.

Terms of ServiceTerms of Service

Read our approved use cases and more
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